PolyAI vs Parloa
Pricing and features, side by side. Checked October 14, 2026.
| PolyAI | Parloa | |
|---|---|---|
| Starting price | Quote only (per-minute pricing) | Quote only |
| Billing | Per minute (quote only) | Consumption-based (quote only) |
| Best for | Enterprises automating high-volume customer service phone lines | Enterprise customer service teams running AI agents across many use cases |
| Key features | Runs on its own dialog models; <300 ms voice-to-voice response (PolyAI's claim) | Custom plans built around your deployment |
| Up to 90% of calls resolved end to end on its largest deployments (PolyAI's claim) | No new contract needed for each new use case | |
| SOC 2 Type 2, ISO 27001, PCI DSS, GDPR |
Both sell enterprise AI agents for customer service and quote prices privately. PolyAI prices ongoing use per minute, with performance improvements, maintenance and 24/7 support included, and runs on its own dialog models. Parloa is consumption-based: voice billed per minute, chat per interaction, with one volume commitment applied across all use cases and outcome-based pricing supported.
Pick PolyAI if phone calls are the main channel and you want a vendor that runs its own voice models, with data residency in the US, UK, EU or APAC.
Pick Parloa if you plan to roll agents out across many use cases and channels under one volume commitment, without a new contract each time.